Frequently Asked Questions
Everything you need to know about your Hello Nails experience, from shipping to salon-quality care.
How long do Hello Nails press-on kits typically last?
With proper nail bed preparation using our included prep kit, your manicure can last up to 14 days. For short-term wear of 2-3 days, we recommend using our adhesive tabs instead of the professional-grade glue.
When will my order ship and how can I track it?
Orders are processed within 1-2 business days. Once shipped, you will receive a confirmation email containing a tracking number. Standard shipping typically takes 3-5 business days within the continental US.
Are Hello Nails products vegan and cruelty-free?
Yes, absolutely. We are committed to ethical beauty. All of our polishes, gels, and adhesives are 100% vegan, cruelty-free, and formulated without harsh toxins like formaldehyde or toluene.
What is your return policy for beauty products?
Due to hygiene and safety standards, we can only accept returns on unopened and unused products within 30 days of purchase. If your item arrived damaged, please contact our support team immediately for a replacement.
Can I reuse my press-on nails?
Yes! Our nails are designed for durability. If you use adhesive tabs, the nails can be easily removed and reapplied. If using glue, we recommend using our gentle removal serum to preserve the nail tips for multiple uses.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Shop Pay' for customers who prefer to split their purchase into interest-free installments.